PHNX Professional – Customer Support & Refund Guidelines

At PHNX Professional, we are committed to providing reliable customer support and high-quality services to all our website users. Our cancellation and refund process is transparent, simple, and designed to build trust with our customers. To ensure a smooth experience, we encourage all users to review our terms, conditions, and policies before making any purchase or subscription.

If you are not satisfied with our services for any reason, you may request a refund by following the guidelines outlined below.

Important Notice

Before raising any dispute or complaint, please take the time to read our Terms & Conditions and Refund Policy carefully. This helps prevent misunderstandings and ensures a faster resolution.

Our support team reviews every request thoroughly. If additional time is needed to resolve your concern, we will notify you promptly. Customers must inform us of any complaints or refund requests within 48 hours of experiencing the issue.

Eligibility for Refunds

Refund requests may be considered under the following conditions:

• The customer can clearly demonstrate that the service provided was unsatisfactory or not delivered as promised.

• The issue must be genuine, verifiable, and within the scope of the purchased service.

Timeframe for Filing a Refund Request

Customers must report their concerns to our technical support team within 30 days of the service subscription. This timeframe allows us to investigate, verify, and address the issue efficiently.

Non-Refundable Services

The following are not eligible for refunds:

• Services purchased during special offers, discounts, or promotional schemes

• Services that have already been delivered and approved

• Customized services where work has been initiated or completed

Compliance Requirement

All customers—new or existing—must meet the eligibility criteria stated on our website.

Note: Refund requests will not be considered unless at least 24 hours have passed between invoice generation and the submission of the complaint.

Unresolved Issues

If we are unable to resolve your issue after reviewing and attempting to fix the problem, you will be eligible for a full refund.

Service Delays

If our team causes significant delays in service delivery that directly inconvenience the customer, this will be treated as valid grounds for a refund.

Policy Abuse

Refund requests made after the successful resolution of an issue will be considered non-compliant and will not be accepted. Misuse of the refund policy may lead to service restrictions or refusal of future refund requests.

Final Note

To avoid confusion or unnecessary disputes, we strongly recommend reading this policy carefully—preferably more than once—before submitting any complaint or refund request.